Terms of Service
Last Updated: November 2025
1. Acceptance of These Terms
These Terms of Service govern your use of the website and catering services provided by MGM Investment Solutions, LLC, doing business as Unique Touch Hospitality Group (“Unique Touch Hospitality,” “we,” “our,” or “us”).
By using our website, requesting a quote, paying an invoice or retainer, signing a service agreement, or booking our services, you agree to these Terms of Service.
If a signed proposal, catering agreement, invoice, or other written agreement contains terms that differ from these Terms, the terms of that written agreement will control for the applicable service.
2. Catering Services
We provide catering, beverage, food-service, event-support, and related hospitality services. The specific services, menu, event date, service times, location, guest count, staffing, equipment, fees, and other booking details will be listed in your proposal, invoice, or service agreement.
Submitting an inquiry or requesting a quote does not reserve an event date. Services are not confirmed until all required documents have been signed and the required payment or retainer has been received.
3. Quotes and Proposals
Quotes and proposals are based on the information provided at the time of the request, including the estimated guest count, menu, venue, service time, staffing needs, equipment, rentals, and event location.
Unless otherwise stated, quotes are estimates and may change if:
The guest count changes
The menu or service style changes
Additional labor, equipment, rentals, delivery, setup, or breakdown services are required
The event location or service schedule changes
Venue requirements create additional costs
Taxes, supplier prices, permit fees, or other third-party charges change
Quotes are valid only for the period stated in the proposal. Pricing and availability are not guaranteed until the booking is confirmed.
4. Booking and Payments
A booking may require a signed agreement and a retainer or deposit. The amount, due date, and refundability of that payment will be stated in the applicable proposal, invoice, or service agreement.
The remaining balance must be paid by the due date shown on the invoice or agreement. We may suspend preparation, withhold services, or cancel a booking when payments or required documents are not received on time.
Accepted payment methods may include credit or debit cards, electronic payments, or other approved methods. Payment-processing fees, when applicable and permitted by law, will be disclosed before payment.
Clients are responsible for applicable taxes, service charges, delivery fees, staffing fees, processing fees, rentals, and other charges identified in the booking documents.
5. Guest Counts
The client must provide a final guaranteed guest count by the deadline stated in the service agreement. Once submitted, the guaranteed guest count may not be reduced for billing purposes.
Requests to increase the guest count are subject to availability, staffing, equipment, and product limitations. Additional charges may apply.
We cannot guarantee food, beverages, seating, equipment, or service for guests exceeding the final guaranteed count.
6. Menu Selections and Changes
Menu selections and service details must be finalized by the deadline stated in the service agreement.
Requested changes are not effective until accepted by us in writing. Changes may affect pricing, staffing, equipment, preparation requirements, and product availability.
We may make reasonable substitutions when an ingredient or product becomes unavailable. When practical, we will notify the client and provide a comparable replacement.
7. Cancellations, Rescheduling, and Refunds
Cancellation and rescheduling terms will be provided in the applicable proposal or service agreement.
Unless otherwise stated in writing:
Payments identified as nonrefundable retainers are not refundable
Cancellation requests must be submitted in writing
Amounts paid toward products, labor, rentals, permits, or other costs already incurred may be nonrefundable
Rescheduling is subject to our availability and may result in additional charges
Payments and credits may not be transferred to another person or event without our written approval
Failure to make a required payment or provide requested event information by the applicable deadline may be treated as a cancellation by the client.
8. Event Access and Venue Requirements
The client is responsible for ensuring that we have timely and reasonable access to the event location for delivery, setup, food preparation, service, and breakdown.
The client must disclose all venue rules, loading instructions, insurance requirements, kitchen limitations, parking restrictions, security procedures, elevator access, permits, and other conditions that may affect our services.
Additional fees may apply for:
Difficult or restricted loading access
Excessive walking distances or stairs
Paid parking or valet service
Delayed venue access
Extended setup, service, or breakdown time
Venue-required staffing, permits, equipment, or insurance
Services performed outside the agreed schedule
We are not responsible for delays or service limitations caused by the venue, client, guests, vendors, or circumstances outside our reasonable control.
9. Food Allergies and Dietary Requests
The client is responsible for informing us in writing about known food allergies, dietary restrictions, religious requirements, and other food-related concerns before the menu deadline.
We will make reasonable efforts to accommodate disclosed requests, but we cannot guarantee that any item is completely free from allergens or cross-contact. Food may be prepared, stored, transported, or served in environments where common allergens are present, including milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, and sesame.
Guests with severe or life-threatening allergies should use their own judgment before consuming any food or beverage. The client is responsible for communicating relevant ingredient and allergy information to guests.
10. Food Handling and Leftovers
For health and safety reasons, food must be handled, stored, served, and consumed within appropriate time and temperature limits.
We may remove or discard food that has remained outside safe temperature ranges or has otherwise become unsafe. If leftovers are released to the client, the client assumes responsibility for their proper storage, refrigeration, reheating, handling, and consumption after they leave our control.
We are not responsible for illness, contamination, spoilage, or loss resulting from food handled, transported, stored, served, or consumed after it has been transferred to the client or another party.
11. Alcohol and Beverage Services
Alcohol service, when offered, is subject to applicable licensing requirements, venue rules, and federal, state, and local laws.
We may require identification and may refuse alcohol service to anyone who:
Is under the legal drinking age
Cannot provide acceptable identification
Appears intoxicated
Behaves in an unsafe or disruptive manner
Attempts to provide alcohol to a minor or intoxicated person
We may suspend or end alcohol service when required for safety or legal compliance. The client and guests may not bring, serve, or distribute alcoholic beverages in violation of applicable laws, venue policies, or the service agreement.
12. Client Responsibilities
The client agrees to:
Provide complete and accurate booking information
Make payments by the required deadlines
Obtain required venue approvals, permits, and permissions unless our agreement states otherwise
Maintain a safe and lawful event environment
Ensure that guests and vendors behave appropriately
Protect our staff and property from harassment, threats, abuse, and unsafe conditions
Pay for damage to or loss of our equipment, serving items, décor, rentals, or other property caused by the client, guests, venue, or vendors
We may stop services or leave an event if our staff encounters illegal activity, harassment, threats, violence, dangerous conditions, or other circumstances that make continued service unreasonable or unsafe. Such action does not automatically entitle the client to a refund.
13. Rentals and Equipment
All equipment, serving items, linens, décor, furniture, and other rental property supplied by us remain our property or the property of the applicable rental provider.
The client is responsible for loss, theft, misuse, or damage occurring after delivery and before the items are retrieved, except for ordinary wear and tear.
Replacement, repair, cleaning, late-return, and recovery charges may apply.
14. Third-Party Vendors and Services
We may coordinate with venues, rental companies, food suppliers, staffing providers, payment processors, or other third parties.
Unless otherwise stated in writing, independent third parties are responsible for their own products, services, acts, and omissions. We are not responsible for failures, delays, damages, or losses caused by a third party outside our reasonable control.
15. Photos and Promotional Use
We may photograph our food displays, catering setup, décor, or other work for business records and promotional purposes, provided that we do not intentionally identify the client or feature guests without appropriate permission.
Clients who do not want their event setup photographed or used for promotional purposes must notify us in writing before the event.
16. Website Use
You may use our website only for lawful purposes. You may not:
Attempt to gain unauthorized access to the website or its systems
Introduce malware, harmful code, or disruptive technology
Copy or exploit website content for unauthorized commercial purposes
Submit false, fraudulent, misleading, or unlawful information
Interfere with the website’s operation or another person’s use of it
We may restrict access to the website when we reasonably believe these Terms have been violated.
17. Intellectual Property
The website and its content—including our business names, logos, graphics, photographs, menus, service descriptions, designs, and written materials—are owned by or licensed to MGM Investment Solutions, LLC and are protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without prior written permission.
18. Disclaimer of Warranties
We make reasonable efforts to keep our website information accurate and current. However, website content is provided for general informational purposes and may contain errors or become outdated.
To the fullest extent permitted by law, the website is provided “as is” and “as available” without warranties of uninterrupted availability, error-free operation, or suitability for a particular purpose.
Nothing on the website guarantees that a date, menu item, product, price, or service will be available.
19. Limitation of Liability
To the fullest extent permitted by law, MGM Investment Solutions, LLC and its owners, employees, contractors, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the website or our services.
Our total liability for a claim related to a booked service will not exceed the amount the client paid directly to us for the specific service giving rise to the claim, except where a different limitation is required by law.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
20. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless MGM Investment Solutions, LLC and its owners, employees, contractors, and representatives from claims, damages, losses, liabilities, and reasonable expenses arising from:
Your violation of these Terms or a service agreement
Inaccurate information or instructions provided by you
The conduct of you, your guests, vendors, or representatives
Damage to property caused by you, your guests, vendors, or representatives
Your unlawful or unauthorized use of our website or services
21. Force Majeure
We are not responsible for delays, changes, or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, fires, public-health emergencies, utility failures, transportation disruptions, government orders, labor disruptions, supplier shortages, venue closures, civil unrest, or similar circumstances.
When practical, we will work with the client to identify reasonable alternatives. Any rescheduling, credit, or refund will be governed by the applicable service agreement and the expenses already incurred.
22. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Unless otherwise required by law or agreed in writing, legal proceedings relating to these Terms or our services must be brought in a court of competent jurisdiction located in Orange County, Florida.
23. Changes to These Terms
We may update these Terms periodically to reflect changes in our services, practices, or legal requirements. The revised version will be posted on our website with an updated “Last Updated” date.
Changes will apply prospectively and will not replace the terms of an existing signed service agreement unless agreed by the parties in writing.
24. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect. The invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable where permitted by law.
25. Contact Us
Questions about these Terms of Service may be directed to:
MGM Investment Solutions, LLC
d/b/a Unique Touch Hospitality Group
10249 S. John Young Parkway, Suite 112
Orlando, FL 32837
Email: catering@uniquetouchevents.com
Phone: (863) 313-1345
Website: www.uniquetouchevents.com